Amongst distinct company sectors, great customer services are a must to keep clients confident in the quality of the job. If you are looking for a job opportunity with immediate incorporation, a career in customer service is a great choice.
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As a Customer Service Officer or Representative, you will be responsible for a variety of duties including the customer service itself, answering phones, giving out information on the services or products provided, and more.
Therefore, you should be able to attend inbound calls from a wide range of clients, always efficiently and professionally. Remember that you will be, per times, the first person in contact with the possible clients, so its crucial that you have skills like:
Client engagement – Focus on each client experience and connect on a personal level to offer an exceptional client experience. Provide support for clients by helping them to manage their accounts and products.
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Problem-solving – Listen, ask questions, and put yourself in the client’s shoes. Try to understand the client’s needs and recommend solutions based on their requirements. Remain solution-focused in order to identify opportunities to help these customers.
Efficiency – Understand that the client’s time is valuable and efficiently complete their requests. Strong knowledge of the system you are going to use in your day to day for this work is a key to allowing quick resolution of problems.
Product knowledge – Deeply understand the company’s suite of products or services, and work together with your client to ensure they are connected to the right people and opportunities. Proactively suggest other options when you hit a wall within that request.
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If you think you have what it takes to handle clients at their best and worse times, with patience, sympathy and dedication, this role is perfect for you! You can start applying today to guarantee your job within the next week. Want to know how?
One of the best job portals to look for an opportunity in Australia is Indeed. They currently have over 4.000 jobs available in the Customer Service sector. Check out some of these jobs:
- Casual Customer Service Officer Moonee Valley City Council -Moonee Ponds VIC
- Customer Service Officer KINNECT – Cairns QLD
- Customer Contact Officer Queensland Government – Brisbane QLD
- Retail Customer Service Officer Australia Post – Adelaide Region SA
- Customer Service Officer Tasmanian Government – Launceston TAS
- Customer Service Officer Queensland Government – Mackay QLD
- Customer Service Officer – Supervisor ACT Government – Canberra ACT
- Customer Service Officer Haircare Group – Marleston SA
- Customer Service Officer Service NSW – New South Wales
- International Customer Service Officer Pernod Ricard – Adelaide Region SA
- Casual Customer Service Officer Careers at Council – Goulburn NSW
- Customer Service Officer Western Power – Perth WA
- Customer Service Officer – Scheduling IPAR – Adelaide CBD SA
- Regional Customer Service Officer SA Housing Authority – Port Pirie SA
To check out the full list of opportunities, go to au.indeed.com and search for “Customer Service”. You can also use the location search filter to specify the city, state or region you wish to work in. Good Luck!
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Source: au.indeed.com | Images: swissport.com.au/ The Balance