Key qualifications and duties for front desk managers in major hotels

Many people are currently searching for jobs, but often they do not know where to start. If you are one of those individuals trying to move away from unemployment or seeking a better job opportunity, know that there are numerous tips and strategies that can help you take the first steps. Understanding what the job market offers and how to stand out in applications can make all the difference in your job search. From crafting a compelling resume to mastering interview techniques, the right approach can significantly increase your chances of success.

In addition to general job search strategies, today’s article will provide a detailed look at the Hotel Front Desk Manager position, offering all the information you need to pursue this role. We will cover the key responsibilities, required skills, and qualifications needed for this job. Additionally, we will discuss more about the renowned Marriott hotel, known for its excellent career opportunities and work environment. We encourage you to read the article through to the end to gain up-to-date and valuable insights into the current job market and enhance your chances of finding the perfect position for you.

Benefits and salary for the hotel Front Desk Manager position

For the Hotel Front Desk Manager position, the annual salary ranges from $57,000 to $72,000. In addition to a competitive salary, Marriott offers a range of attractive benefits for its employees. This includes a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, and an employee stock purchase plan at a 15% discount. Other benefits include accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, a health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and various other life and work wellness benefits.

Marriott may also offer additional incentives such as stock awards and deferred compensation plans, subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Get to know the hotel you are hiring better

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

Requirements for the Front Desk Manager position

For the Front Desk Manager position, candidates should have at least a high school diploma or GED, with a minimum of 2 years of experience in guest services, front desk, or a related professional area. Alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major is acceptable, with no prior work experience required. These requirements ensure that the candidate has a solid foundation in customer service and essential administrative skills needed to effectively manage a hotel’s front desk.

Daily activities of a Front Desk Manager in a hotel

The Front Desk Manager plays an essential role in overseeing the daily operations of the hotel, ensuring that quality standards and customer expectations are consistently met. Daily responsibilities include supervising staffing levels to meet guest service needs, handling complaints and conflicts, and ensuring ongoing communication with the team. The manager must develop specific goals, organize and prioritize tasks to achieve department objectives, and ensure that all operations contribute to the overall financial goals of the hotel.

In supporting the management of the front desk team, the Front Desk Manager uses interpersonal skills to lead and inspire staff, fostering a collaborative and respectful work environment. They are responsible for serving as a role model for appropriate behavior, overseeing daily operations, and managing all aspects of the Front Office in the absence of Front Office or Assistant Front Office Managers. Additionally, the manager must ensure that all team members understand customer service expectations and adhere to them.

Ensuring exceptional customer service is a fundamental priority for the Front Desk Manager. They must focus on delivering services that exceed guest expectations, effectively respond to and handle guest problems and complaints, and empower employees to provide excellent customer service. The manager also needs to monitor and analyze guest feedback to continuously improve service quality and ensure guest satisfaction during all departmental meetings.

How the recruitment process works at Marriott International Hotel

The recruitment process for working at Marriott International Hotel is designed to identify qualified and suitable candidates for their various positions. The process typically begins with submitting an application through Marriott’s official website, where you can explore open positions and apply online. After applying, selected candidates are contacted for interviews, which may include skills assessments, behavioral interviews, and discussions about past experiences. Interested in job openings and more content? Be sure to check out our other articles. If you are looking for other employment opportunities, explore the various job openings in different sectors on our site to find the ideal position for you.

Source: Marriott International